Overview
An investor asks about industrial licensing, land and complexes, the industrial register, incentives or fees, and receives an answer fitted to their case, as text or speech. If the case needs a member of staff, the assistant records a contact request and gives a reference number.
Search is context-aware. One model call merges the conversation so far, translates and improves the query, then the answer draws on an index that gives priority to the authority's own content. Replies stream word by word, and every reply can be rated.
The staff dashboard shows conversations, questions, self-service rate, response time, satisfaction and open requests, compared with the previous period. A knowledge-gaps page lists the questions the assistant could not answer, which becomes the list of content to add.
What it includes
- Text chat with streaming replies
- Voice assistant, push-to-talk
- Up to 12 languages
- Search with priority for the authority's content
- Contact requests with reference numbers
- Dashboard with period comparison
- Knowledge-gaps report
- CSV export